Water Quality Report

A Letter From The BWL Water Quality Team

Dear Customer,

The last year has presented the world with challenges and caused a disruption in all of our lives, pushing us to take every precaution to ensure the health and safety of ourselves and loved ones. The BWL suspended water shut-offs during the pandemic before the state mandate to ensure customers could continue to have safe water available in their homes and businesses, and took extra measures to protect our workforce and maintain the reliability and continuity of utility services. The BWL understands the importance of having safe, affordable and reliable services during times of uncertainty. Knowing you have electricity and safe drinking water is essential. 

The safety and quality of our drinking water is always a top concern, and the BWL works hard to protect our drinking water all the way from the groundwater source, to the faucets at our homes, schools and businesses. We continue to evaluate the water quality entering our water conditioning plants and in our water distribution to provide the best product to our customers. We’re diligent at maintaining and upgrading equipment at our water conditioning plants and making improvements in our water distribution system by replacing old water mains. In 2020, we replaced approximately 8,010 feet or 1.5 miles of main throughout our service territory. The BWL currently has approximately 18,900 feet or 3.5 miles of main improvements scheduled for 2021.

The BWL is confident in our water, will continue to take steps to maintain great water quality and inform our customers about the benefits of drinking from the tap. 


Angie Goodman

Water Quality Administrator

The Bottom Line

During 2020, BWL drinking water continues to meet or exceed all quality standards established by the U.S. Environmental Protection Agency (EPA) and the Michigan Department of Environment, Great Lakes, and Energy (EGLE).

BWL Water Facts

  • 125 Wells, approximately 400 feet deep
  • 2 Water Conditioning Plants
  • 166,000 Population Served  
  • 40,450 Wholesale Population Served
  • Average use of 19.2 Million Gallons per Day
  • 834 miles of water mains

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For more information about safe drinking water, visit the U.S. Environmental Protection Agency (EPA) website.